Faqs

Frequently asked questions

Hey! we’ve got your back. We are at your service in case of any query or issues you may contact us from Monday to Friday, 10 am to 5 pm.

Connect with us: +201044811144
Reach out at: support@Mansouj.com

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How much does the duvet cover cost?

The price varies depending on the size (single/double/queen/king/super king) and the collection (Taji – Kinar – Atlas – Zarzkhan).
Prices are updated on each product page. If you need a recommendation based on your budget, chat with us.

What type of fabric?

We use carefully selected materials, focusing on natural cotton and craftsmanship:
Taji: Everyday comfort, a soft feel, and an elegant finish.

Kinar: Subtle patterns and visual calm that suit minimalist decors.

Atlas: Brighter patterns and color contrasts for a bold style.

Zarzkhan: A strong presence and statement patterns for those who love uniqueness.

The exact fabric details and composition are written on each product card.

Do you have a location (showroom/branch)?

We currently operate online and have a branch in Cairo - Heliopolis. We also have temporary exhibitions that we advertise on our official pages.

What products do you offer?

Coverlets (Taji / Kinar / Atlas / Zarzkhan)

Cotton Sheets: 300/400/600 Thread Count
Gel Sheets * Soft and distinctive cotton

Pillows: Natural Duck Feather / Memory Foam / Hotel Pillow

Pillow Protector, Throws, Mattress Protector
Each product has a page listing the available sizes and colors.

Do you ship to all governorates in Egypt?

Yes, we ship to all governorates in Egypt via reliable shipping companies.
The delivery time usually takes 2–5 business days depending on the address. The shipping cost is shown on the payment page before confirmation.

Do you operate online?

Yes, purchases are made online through the official website and our pages. We will help you choose the appropriate size/color before ordering via WhatsApp.

What's the difference between Taji, Zarzkhan, Atlas, and Kinar comforters?

Taji: Daily use, elegant look, and comfortable feel.

Kinar: Quiet and delicate patterns that blend with most decors.

Atlas: Bold patterns and higher contrast for statement lovers.

Zarzkhan: Stronger visual presence and distinctive patterns for a clear change in the room.

Choose the set based on the "degree of calm or boldness" you prefer in your room.

Which comforter sets come with pillowcases?

Most comforter sets include:
Single: 1 matching pillowcase.

Double/Queen/King: 2 matching pillowcases.
Always check the "Box Contents" on the product page, as contents may vary depending on the design.

What thread count are the sheets in?

We have 300, 400, and 600 TC options.
300 TC: A soft feel and excellent breathability for everyday use.

400 TC: A great balance between softness and durability.

600 TC: A plusher feel and higher density for luxury lovers.

What is a percale sheet?

Percale is a one-on-one weaving method that creates a velvety-matte fabric with a crisp, clean feel and good breathability—perfect for those who love a fresh, tidy feel.

What is a jersey sheet made of?

Jersey is a cotton knitted like a T-shirt, flexible and stretchy, which holds the mattress well and allows for movement during sleep, and has a warm, comfortable feel.

Why are your prices a little higher?

Handcraftsmanship and meticulous finishing.

Carefully selected materials with a focus on natural cotton.

Special limited-edition prints and designs.

Responsible manufacturing that takes into account quality and longevity.

With Mansouj, you pay for lasting quality and a look that speaks for itself.

What is the return and exchange policy?

Term: Within 14 days of receipt.

Conditions: Unused/unwashed, with original tags and packaging.

Special sizes/custom orders may not be returned unless there is a manufacturing defect.

In the event of a manufacturing defect or incorrect order, we will cover the replacement.

To request a return/exchange: Contact customer service and we will respond with details and shipping instructions.

Is there a visual inspection upon receipt?

A visual inspection is permitted according to the shipping company's policy (checking the carton/color/size without use).

If any problems arise within 24–48 hours of receipt, please send us photos and the purchase invoice, and we will replace the item immediately.

How do I wash comforters?

Wash on cold/30°C and use a gentle cycle.

Mild detergent, no chlorine or bleach.

Dry on low heat or air dry is preferred.

Iron on low heat if necessary, and avoid fabric softeners on upholstered items.

Refer to the care label attached to each product.

Can I use comforters on sofas?

Yes. You can use them as throws to add warmth and elegance to the sofa.

If the sofa is leather, it's best to add light padding or simple fastening to reduce slipping. Choose a throw/single size according to the size of the sofa.

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If you have any questions not mentioned here, chat with us or send us a message on Facebook/Instagram—we'll guide you to the best choice that suits your taste and space.