Refund policy
Refund and cancellation policy
- If you change your mind after placing the order, you can cancel your order at most on the same day, or in any case of exchange, the return request must be executed within 14 days after delivery, and you will only pay the shipping fee for the exchange request.
- Shipping costs are deducted from the initial price of the item.
- A picture of the returned or exchanged product must be sent to ensure that the product is in its original condition without any defects.
- A picture of the returned or exchanged item must be sent, stamped and well-packaged, to be processed by the shipping company; otherwise, the shipping company will refuse it.
In the case of a return or exchange, we accept the product and conduct an inspection within 5 business days. This inspection is conducted by our quality department to ensure that the product complies with the return or exchange policy through our quality management. After that, the refunded amount is transferred to the customer, with shipping costs deducted.
- Refunds will only be processed through bank accounts, Vodafone Cash, or Insta Pay.
A processing fee of 3% is applied to canceled orders made through credit card.
- If your product meets the above conditions, please contact our customer service and they will guide you through the process of shipping the product back to us.
Please note that if the returned product does not meet the above-mentioned conditions, it will be rejected and shipped back to you.
After the approval of our after-sales department, you will be able to proceed to:
Exchange your order for another woven product, or get a cash refund or bank transfer.
Contexto: 1.
Texto a traducir: 1. What if I change my mind?
Please contact customer service to follow up on the return process (the above conditions apply).
2. What if my product has a defect (is defective)?
Please contact customer service at 01094065080.
We will examine the case to verify the defect and respond to you as soon as possible.
In any case, the return request must be executed within 14 days after delivery.
3. What if you send me the wrong item?
We apologize for anything inappropriate. Please contact our customer service; we will guide you through the return process (the above conditions apply).
Order acceptance policy
If you have any questions regarding the current status of your order, you can contact customer service at 01094065080 from 10 AM to 6 PM.
- If you change your mind after placing the order, you can cancel your order at most on the same day, or in any case of exchange, the return request must be executed within 14 days after delivery, and you will only pay the shipping fee for the exchange request.
- Shipping costs are deducted from the initial price of the item.
- A picture of the returned or exchanged product must be sent to ensure that the product is in its original condition without any defects.
- A picture of the returned or exchanged item must be sent, stamped and well-packaged, to be processed by the shipping company; otherwise, the shipping company will refuse it.
In the case of a return or exchange, we accept the product and conduct an inspection within 5 business days. This inspection is conducted by our quality department to ensure that the product complies with the return or exchange policy through our quality management. After that, the refunded amount is transferred to the customer, with shipping costs deducted.
- Refunds will only be processed through bank accounts, Vodafone Cash, or Insta Pay.
A processing fee of 3% is applied to canceled orders made through credit card.
- If your product meets the above conditions, please contact our customer service and they will guide you through the process of shipping the product back to us.
Please note that if the returned product does not meet the above-mentioned conditions, it will be rejected and shipped back to you.
After the approval of our after-sales department, you will be able to proceed to:
Exchange your order for another woven product, or get a cash refund or bank transfer.
Contexto: 1.
Texto a traducir: 1. What if I change my mind?
Please contact customer service to follow up on the return process (the above conditions apply).
2. What if my product has a defect (is defective)?
Please contact customer service at 01094065080.
We will examine the case to verify the defect and respond to you as soon as possible.
In any case, the return request must be executed within 14 days after delivery.
3. What if you send me the wrong item?
We apologize for anything inappropriate. Please contact our customer service; we will guide you through the return process (the above conditions apply).
Order acceptance policy
If you have any questions regarding the current status of your order, you can contact customer service at 01094065080 from 10 AM to 6 PM.