Terms of service

Terms and conditions

Site Policy: This policy highlights how Mansouj Store collects, uses, maintains, and discloses information gathered from users on the Mansouj.shop website. This privacy policy applies to the website and all products and services offered by the Mansoog store.


Any dispute or claim arising from or related to this website shall be governed by and construed in accordance with the laws of Egypt.
Egypt is our country of residence.
If you pay for our products or services on our website, the details you are asked to provide will be sent directly to our payment provider via a secure connection.
The cardholder must keep a copy of the transaction records and the merchant's policies and rules.
General terms

In case we send you the wrong product, or if the product is defective, we will accept returns for free on the same day, provided that:

Products are returned in their original packaging.
The product shows no signs of use.
Refund and cancellation policy:

- If you change your mind after placing the order, you can cancel your order at most on the same day, or in any case, the return request must be executed within 14 days after delivery, and you will only pay the shipping fees for the exchange request.
- Refunds will only be processed through the original payment method.
- A 3% processing fee applies to canceled orders made through a credit card.
- If your product meets the above conditions, please contact our customer service and they will guide you through the process of shipping the product back to us.

Please note that if the returned product does not meet the above-mentioned conditions, it will be rejected and shipped back to you.

After the approval of our after-sales department, you will be able to proceed to:

Exchange your order for another woven product, or get a cash refund or bank transfer.

Contexto: 1.
Texto a traducir: 1. What if I change my mind?

Please contact customer service to follow up on the return process (the above conditions apply).

2. What if my product has a defect (is defective)?

Please contact customer service.

We will examine the case to verify the defect and respond to you as soon as possible.

In any case, the return request must be executed within 14 days after delivery.

3. What if you send me the wrong item?

We apologize for any inconvenience. Please contact our customer service; we will guide you through the return process (the above conditions apply).



Order acceptance policy
If you have any questions regarding the current status of your order, you can contact customer service at 01094065080 from 10 AM to 6 PM.

It is possible to cancel your order, but only if your order has not yet been sent to the shipping company. Be careful, this is going very fast! In this case, please always contact customer service via phone or WhatsApp at 01094065080. If you have already received your Mansouj product, you can easily request a return label by sending an email to info@mansouj.shop or through WhatsApp at 01094065080, indicating the reason for your return request.
If you would like to change the delivery address of your order, please contact customer service via WhatsApp at 01094065080.

Privacy Policy

On our website, you can order Mansej products and subscribe to our newsletter.
We also use cookies when you visit our website.
This means that in certain cases, we record your personal details as a visitor.
What do we do with this data? What is the basis for using this data? We would like to inform you of this.

The information related to your request

For your order, we need your name, email address, address(es), payment details, and sometimes your phone number. However, we can deliver your order and keep you informed about it. We also provide your data to others if necessary for requests, for example, for delivery services. Therefore, our legal basis for processing this data from you is the execution of our contractual agreements. We will not be able to fulfill your request without this information. We always process your payment data in a secure payment environment.
Are you paying with a credit card? Your credit card information will then be sent to accept online payment from our secure environment. They are making payments on our credit cards. We do not see the details of your credit card; acceptance only tells us if your payment was successful. Or not. We only transfer your data to third parties if it is necessary for our services. We engage these parties: delivery partners, payment partners, IT service providers. We collaborate with media, advertising, and research agencies to show you targeted ads and to verify that people are very happy with our products. Parties that access your data may only use it to perform a service on our behalf. They are not allowed to use this data for other purposes. We are making agreements with these parties in handling the agreements.